Types of chatbots and types of chatbots are one of the issues that are most often discussed in the context of virtual assistants. Chatbots can be classified in terms of their purpose and role, preparation, and communication channel. Chatbots have great possibilities and wide functionality, so it’s worth getting to know them to choose the best option for your organization.
Types of chatbots: basic division.
Chatbots can be classified according to the role they are to play. They are most often divided into task-oriented and conversational, but more and more often they are also referred to as process bots, which are much more independent.
The task chatbot is created to achieve one clearly defined goal. With this assumption, the preparation of the chatbot is quick, but its scope is very limited. Chatbot is designed to achieve one goal: e.g. to answer the most common questions of users. Task chatbots could be successfully implemented even without the support of artificial intelligence. However, simple chatbots are not so popular today, due to the growing requirements for conversational systems.
Conversation with users at a level similar to a conversation with a human is another reason why bots are created. The desire to create a program that communicates in a way that imitates a real person has been with bot makers for a long time. In modern implementations for business purposes, it is also often assumed that you can conduct a conversation on selected issues, but rather, these are not bots with which you can talk on any topic. “Conversationality” is rather an added value in implementations for business, which is to give personality to the bot, emphasize certain features associated with the brand. Today, conversational bots are created with the use of artificial intelligence, so that they can “learn” from the conversations they make. At the same time, it is good practice to introduce some limitations using “rules” that exclude side effects.
Process bots are the direction of the future for these solutions. More and more organizations are trying to create chatbots that will be able to carry out the selected process / processes in the organization by themselves. Such a bot does not have to be a master of conversations on every topic, it is rather a development of task bots, but it does not perform one action and can guide the user through the entire process. The main assumption of process bots is to focus on the goal, which is the automation of selected activities. In recent times, solutions such as process voicebot are becoming more and more popular.