Ai Chat bot and what do users want to know from artificial intelligence?

What information does the ai chat bot provide to the user to meet their expectations? More and more entities implementing conversational systems, as well as broadly understood automation, are wondering what questions will their customers or employees ask the chatbot? Solving this problem is easier than it may seem, because each company has information about its customers. Here are some important tips.

First things first: choose the right processes When launching a chatbot, whether for the support of its clients or its own employees, a company undertaking this initiative always faces a challenge: what processes to choose for automatic conversation? Only after specifying them, you can proceed to the task of systematizing the questions.

What questions for the chatbot? Take a look at your FAQ Choosing questions for a given process begins with selecting those that are currently most frequently asked by a given audience. It is estimated that as much as 80% of questions asked by users can be predicted in advance as they often repeat themselves. An example are helplines where consultants have ready-made interview scenarios. It is the conversations that are repeated the most and are also the most schematic that are the key to automation because they are selected first. FAQs that are popular on the website are also a valuable tip. How long can such a chatbot FAQ list be? There is no clear-cut clue here. In some organizations, there are several or several dozen such questions, in others they are hundreds or even thousands of answers. It all depends on the scale of operations and the number of processes to be automated.

Chat bot questions: practical examples in customer service There is no doubt that one of the areas most often selected for chatbot support is the front-office, i.e. customer service processes or sex chat bot. Most often, users can ask a chat bot about:

The company, its activities, history;

Services and products;

Contact to individual departments within the organization;

The current status of their case, notification, complaint;

Provision of additional information at the after-sales stage. Answering some of these questions may require the conversational system to search for resources collected by internal CRM systems, but at the moment it is possible to configure such connections.